1st / 2nd Line Support Technician

Job Description

1st / 2nd Line Support Technician
Castle Donington
Fixed Term 4 Months
GBP25,000 – GBP30,000 pro rata + holidays

This is an excellent opportunity for a 1st / 2nd Line Technical Support Engineer to secure a 4-month fixed-term contract with an internationally recognised event’s organiser in a highly varied and technical role.

The company are a well-established event organiser operating in more than 20 countries for over 30 years. They organise a wide variety of events in markets including sporting, political, cultural and corporate events as well as many more.

In this role you will provide expert 1st / 2nd line support and training to all users of company IT equipment. You will act as the first point of contact for technical service requests and log and maintain chronological detail throughout the lifespan of the support / ticket service. And respond appropriately to more complex problems through escalation.

The ideal candidate will have experience in 1st / 2nd line support and have practical experience of Windows 10 and user account management.

This is a fantastic opportunity for an experienced 1st / 2nd line support technician to join a growing company specialising in events in an interesting and varied role.

The Role:
*Providing technical support for all company IT users
*Log and maintain tickets
*Escalate more complex problems
*Based in Castle Donington office

The Person:
*Proven experience in 1st / 2nd line support role
*Highly thorough and questioning in regard to dealing with processing data
*Demonstrate excellent customer service and communication skills
*Must be commutable to Castle Donington office

To apply for this role or for to be considered for further roles, please click “Apply Now”, or contact Ryan McIntyre at Rise Technical Recruitment.
This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.
Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed