2nd Line Application Support / Service Desk

Job Description

2nd Line Application Support / Service Desk
Otley, Leeds, West Yorkshire
GBPCompetitive Salary + Benefits
Permanent, Full Time
This is an exciting opportunity for a tech-savvy IT professional to become a key member of our fast moving DevOps team.
Developed using the latest code and technologies, we provide industry leading recruitment software and services to our customers. You will be responsible for providing the expertise to help develop, deploy, support, and bug fix our software.
As part of the DevOps team, you will get exposure to the full technology stack including the latest code technologies while working in a fast moving environment where no two days are the same.
This is an ideal opportunity for an IT graduate or someone with good technical skills who wants to kick start their career in IT or software development. You will get exposure to the full software development life cycle from the point of developing new code, through to deployment of the code and supporting the software and service.
Working in the multi-disciplined DevOps team, day to day you will be
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Troubleshooting and resolving bugs / issues through support tickets
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Developing complex bug fixes
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Developing enhancements to existing software features
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Developing new features
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Analysing and reporting on SQL data
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SQL Development
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Maintaining systems
What we are looking for
We are looking for an analytical problem solver with a passion for the full technology stack and a drive and ambition to self learn and evolve their technical skills. You’ll be able to adjust quickly to changing priorities and help resolve complex problems. A drive and passion to self-learn new skills is vital! We will give you the time to develop your skills, all we ask for is willingness, passion and a drive to learn.
Through education, knowledge or experience, you will have a good understanding of at least one of the following code technologies;
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C#
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VB.Net
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MVC
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JavaScript
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jQuery
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Microsoft SQL
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Powershell
Essential Skills
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A good understanding of at least one of the above skills
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A drive and passion to self-learn
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A good understanding of technology
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Outstanding analytical and problem solving
Desirable but not essential
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Knowledge/Experience of ITIL
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Experience of working on a Service Desk / Help Desk/ Support Desk /DevOps /TechOps team in a 2nd line support/3rd line support role
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Development experience
Benefits:
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Competitive salary
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On the job training
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Friendly and supportive environment
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Personal Development Time
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Free parking
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Company pension scheme, 25 days holiday, gym membership discount, cycle scheme, etc.
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Flexible working (37.5 hours per week)
We offer and encourage in house career progression through the wider IT and DevOps team. Whether that is moving up to a senior DevOps position or moving into the development team, with the right passion and initiative you can progress your career in any direction you choose in a supportive and progressive team environment.
Flexible working from home or in the office is available after the initial probation period and training