CRM Technical lead

Job Description

we are looking for a Dynamics technical lead, to be able to drive the technical aspects of our CRM (D365) implementation, you will be part of our CRM team

the role main responsibilities:

* Maintaining functional and technical knowledge of Microsoft Dynamics 365 Customer Engagement Applications.

* Supporting D365 CRM applications through maintenance, configurations, end-user guidance.

* Collaborating with Product Management and Business Process Owners to analyse, design and document the technical solution (Serving as a liaison between business and technology).

* Working closely within the technology team (developers) to shape the technical landscape of the assigned application processes and technology.

* Participant in the test cycle (design, review, execute) of the technical solution.

* Participant in the development cycle of the technical solution.

* Perform technical solutions assessment with in-depth knowledge on D365CS technologies and development practices