Up to GBP59,589 per annum, circa 27% pension contribution from DWP, flexible working hours and work life balance so you can work in a way that works for you
DWP. Digital with Purpose.
Do you have what it takes to own and manage the user experience of our digital products and services that will be used and adopted over 100,000 DWP employees, to help support more than 22M people in the UK?
We’re looking for an Interaction Designer to join our Tech Services team. We provide the foundations to everything DWP Digital work on, putting users and quality of service at the heart of what we do.
We want people who are as motivated by the same unique purpose as we are, and who have the skills we need to deliver against a really challenging, important agenda.
Design with People in mind
You’ll work initially on our DWP Place programme. DWP Place is our new one-stop platform where over 100,000 DWP colleagues and agents can access IT support, order new equipment, speak to chatbots and technicians and lots more
Your focus will be on understanding and fulfilling user needs and determining end-to-end user journeys, using prototypes to do so.
You will use excellent understanding of interaction design best practices – as well as an eye on future developments – to promote user-centred focus and design across our teams.
You’re a good, communicator, collaborator and motivator.
You will collaborate with product owners, engineers, researchers and more as part of an agile multidisciplinary team, to support and inform the overall design solution for new and updated products. You’ll also lead and manage other designers.
You’ll work with the stakeholders who use our platforms, helping them understand their desired business outcomes and identifying design solutions.
Ideally you will have a background in experience service performance, and a clear understanding of the systems and architectures across teams in order to reduce, remove and address issues or problems. You’ll need some design assurance experience too, to make sure that build activity aligns with the design intent.
What skills knowledge and experience are we looking for?
We’ll ask you to tell us show us in your employment history, and your personal statement that you have what it takes. Show us:
Evidence of Strategic Insight – You understand and respond to organisational goals and challenge
Prototyping – You see prototyping as a team activity, know a variety of prototyping methods and can pick the most appropriate ones.
Making Effective Decisions – You can analyse and accurately interpret data and research from various sources to support your decisions.
Communication, Collaboration & Care – You can build strong interpersonal relationships and show genuine care for colleagues.Detais. Wages. Perks.
You’ll join our teams in your choice of either Blackpool, Manchester, Newcastle-upon-Tyne.
We also all have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
We offer a competitive salary up to GBP59,589 and a brilliant civil service pension, and a generous leave package starting at 26 days (25 days annual leave plus a day for the Queen’s Birthday).
We also have a broad benefits package built around your work-life balance which includes:
Flexible working, flexi hours
Up to 3 extra days off per month using flexi days
Hybrid working with time in hubs and time working at home
Family friendly policies
Volunteering and charitable giving
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
Sports and social activities
At least 5 days per year Learning and development, including coaching, mentoring, qualifications and accreditation, career progression opportunities and lots more.CLICK APPLY for further information and to start an application on Civil Service Jobs.
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