Travel Consultant

Job Description

Join us on the Journey…

National Express Group is a leading public transport operator with bus and coach in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 939 million journeys on our services in 2019.  National Express Transport Solutions Group (NETS) operating in the UK as a division of the National Express Group, specialising in providing bespoke transport solutions.

We have an exciting opportunity for a Travel Consultant, based in Leicester, who will be responsible for dealing with all day to day sales enquiries and requests from new prospects and potential customers for B2B and B2C/Leisure. This will predominantly be incoming however there will be outbound sales campaigns to generate leads and opportunities. 

As the successful candidate, you will have proven experience of both an inbound and outbound sales environment, ideally within the travel/holidays industry. You will demonstrate the ability to exceed in a target driven sales environment, conducting sales across multiple channels (face to face, telephone, email or live events). You will have exceptional communication skills both verbal and written, whilst able to retain outstanding product knowledge.

What you’ll do…

  • Delivering sales against structured KPIs and revenue targets
  • Establishing prospective customer’s travel needs in order to provide suitable solutions that suit their  requirements
  • Providing prompt quotations and proactively following up on sales pipeline
  • Building strong client relationships to retain custom and encourage repeat business
  • Promote and upsell additional services to meet the customer needs
  • Knowledge of your up and coming pipeline and expectations around probabilities and conversion of opportunities.
  • Have a comprehensive understanding of the products and services provided by NETS
  • Delivery of excellent customer satisfaction throughout the sales process.

In return, we offer a wide range of benefits such as…

  • Company pension
  • Employee Assistance Programme
  • Variety of deals and discounts available through NX online portal

Things to note…

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.